Frequently Asked Questions

Q: Does the price include set up and delivery?

A: Yes, although additional fees may apply for areas farther out.

Q: Do you deliver to other cities?

A: Yes, but once again please be aware that due to rising gas prices additional fees may apply.  Please call our office for a current quote.

Q: Does the standard rental time include your set up time?

A: No. We arrive early to set up so you get the entire rental time to play.

Q: When do you set up?

A: That depends on how many rentals we have that day. Generally we arrive 1-3 hours before the rental time begins. If we have a lot of rentals that day, we may need to set up as early as 4 hours in advance. If this is the case, we will call the Friday before to confirm that someone will be at the party location.

Q: We´ve rented some really dirty jumps from other companies in the past. Are they always that dirty?

A: No. The bouncer should be clean when you get it. Bounce House Rentals Martinez cleans and disinfects after every rental.  We also like to jump inside bouncer after we set it up to make sure its ready for you children!

Q: Do we have to keep it plugged in the entire time?

A: Yes. A blower keeps air in the jump unit the entire time. Once unplugged they deflate. That´s why we require an outlet within 50-100 feet of the unit or a generator. Longer cords can pop your circuit breaker so we bring our own heavy duty cords.

Q: What about parks? Do parks have electricity?

A: We are sorry we do not deliver to parks.

Q: What payments do you take?

A: Cash or Credit Cards. If paying by cash, please have exact change as our drivers do not carry cash.

Q: What if we need to cancel?

A: Please check out our policies page for details. RAIN CANCELATIONS ARE OK WITH US.

Q: Do you require a deposit?

A: We require a credit card deposit for all orders over $300. They are fully refundable if you cancel your order more than 7 days prior to your rental date. If you cancel between 2-7 days prior to your rental you will be given a raincheck that is good for 1 year. Orders of $300 or less can be paid cash on delivery, or by credit/debit card at checkout. RAIN CANCELATIONS ARE OK WITH US.

Q: How big are the jumps?

A: Some of our jumps are 13´x13´.  Please note the space required for each jump (listed near the large picture) as some are VERY big and require extra space. A standard size is a 13x13 which requires a 15x15 set up space. When in doubt, measure your space to make sure it will fit. Jumps need room to be staked and they need room for the blower and can´t rub against walls or trees as this may damage the jump.  The sizes listed with each jump include the space needed for stakes etc. If you have stairs or a tiered backyard, please call our office to discuss options for setup.

Q: What about the big jumps? Any special requirements?

A: Check the requirements listed with each jump. Also, make sure you have at least a 4´ access to the area where it will be set up. The jumps can weigh up to 650 pounds so we need a clear path with ample room.  Usually if you can fit a large garbage can through your gate, our jumpers will fit. 

Q: What surfaces do you set up on?

A: We can set up on Grass (our favorite and best for the kids), dirt, asphalt, and concrete. Sorry, we can´t set up on any type of rocks as the constant rubbing will wear through the vinyl jumps.

Q: Can we see a copy of your contract and safety rules?

A: Yes. There is a link in your receipt once you've ordered or you may contact our office.

Q: Are we responsible for the unit if it gets a tear or damaged in any way?

A: Yes and no.  You are not responsible for normal wear and tear on our units.  Seams may develop tears in high traffic areas over a period of time.  If this happens please alert us at once so we can remedy the situation.  If however, damage occurs due to failure to follow our safety rules or negligence (i.e. not turning off the blower in high winds) you will be responsible for all damages up to and including replacement of the unit/blower etc which can cost thousands of dollars.  We don´t want you or us to be in that situation which is why we have you sign and initial on all of our safety rules so that you can be the trained operator.

 

Still have a question? Call or Write: bouncehouserentalmartinez@gmail.com 925-246-3283

 
           

 

 


 
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